F.A.Q's

The Most

Frequently Asked, Frequently Asked Questions

We provide these resources as we know how hard it can be, to get through to the salon - and a 48 hour turn around is not always ideal for simple queries.

What is Wix?

This website was created using Wix website building software and includes features that allow you to purchase products, inquire about our services, contact our stylists and find out more about our brand. This Wix site is like many of the other website building software (Storenvy, Wordpress, Shopify, 1&1 etc.) available to the individuals and businesses alike.

Hair:

How long will my hair extensions last?

We have a variety of different application methods for our hair extensions - each one with a different life cycle. The  hair's life cycle can be increased or reduced, depending on how well it is cared for. You can find our more information about our specific methods here.

How long will it take to have my hair extensions fitted?

Similar to the question above there are a few factors to consider; type of hair extensions, length/thickness of hair can increase or decrease how long it takes, before your service is completed. You can always contact us, if you would like to discuss this further. 

You have a consultation page - what is this for?

A consultation is an absolute requirement for any individual looking to have human hair (Brazilian, Russian or Mongolian hair), applied to their own natural hair.  So for anyone looking to purchase hair (for prebonds, microrings, weaves and nanorings) you will firstly need a consultation, with one of our stylists, before having your first service with us. The consultation page is your way of letting us know what you are looking for - we use this information to contact you and booking a consultation.

Hair Information

If you are looking for information on our hair extensions or services, we have information pages for our hair extensions and natural hair - the pages are simple to navigate and offer quick answers to questions, which may take longer to answer if you try to call or text us. If you cannot find what you are looking for, feel free to contact us directly.

If you are unsure about all the terminology in the world of hair extensions, you could always give our jargon buster a try.

We have a hair care page which gives some guidance on how to care for your hair, after your extensions have been fitted. 

Contact:

You guys are always so busy - What is the best way to contact you?

It definitely depends on the query. For bookings you can text/WhatsApp, or direct message is best. Our Facebook and Instagram profiles have direct messages facilities, which we man on a daily basis.

Please be mindful that the salon phone is the ONLY way to communicate directly with one of our stylists, without visiting the salon. If you are contacting through one of the other communication methods, your queries will be answered by our communications team.

Where is Weavealicious Hair Extensions based?

Our bricks and mortar boutique is located in Bristol, England - you can find our full address details here. This Weavealicious website is our way of extending our reach to the many corners of the globe. We offer worldwide shipping on products, but our services are only available in-store.

In response to demand from South Wales, we recently providing hair extension services from another salon based in Newport. You can find details about both salons here.

Payments:

Why do I have to pay a deposit?

A deposit is our way of knowing, that you're serious about your booking - once we receive your booking the preparation begins long before the client arrives at our door. The cost of bookings vary, depending on the type of services. Most services require a £5 deposit, which is deducted from your total cost. If you are purchasing hair extensions from us, this will act as your deposit. Some braids services will require a larger (than £5) deposit, which will depend on overall cost. Once you have paid your deposit you booking is secured - please note that if you have not paid a deposit for your service, your appointment is NOT secured.

All Weavealicious deposits are non-refundable. If you cancel your booking without re-booking (for future date) your deposit cannot be reclaimed. If you book for a future dat, your deposit can be carried over.

Many salons only accept cash - are you one of them?

No we accept cash or card payments. Card payments can be made online either by calling us over the phone, paying in-store or using your online banking facility. Salon bank details are:

Account Name: Weavealicious Hair Extensions

Account Number: 00023677

Sort Code: 77-79-13

How do I pay for my online product order? Is it secure?

The Wix checkout process uses PayPal functions for all payments - as one of the worlds's most trusted online payment solutions we are confident that your payment information will always be as secure as possible. You can rest assured that this Wix platform has all the same security protocols and payment fraud protection that you would find on any other platform, which supports PayPal payments. As well as Visa, MasterCard, Discover, American Express and Diners Club you can also checkout using your bank account details.

How do I pay for my training academy courses?

There are a number of different training courses available through Weavealicious. Our one day courses needed to be paid in full - you can do this either through this website, by popping into our salon or over the phone. 

For any of our two day courses you are able to pay in two installments. Payments can be made in the same way as our one day courses. The second installment must be paid within 7 days of your course start date.

Customer Service:

I'm not happy with my hair service - what do I do?

We know we are good at what we do, but nobody is perfect - everybody makes mistakes. If you are unhappy with your service please contact us within 24 hours (of your service). You will be put in touch with the stylist who completed your service - they will work with you to find a solution, which satisfies both parties. 

What happens if I want to change my appointment?

That will not be a problem - contact us and we can get you booked in for a later/earlier date.

I want to cancel my appointment - what should I do?

We require 48 hours notice of any intended cancellation - you can contact us via our one, of any of our communication platforms. While all our deposits are non-refundable you are welcome to shift your deposit to a new slot, if that is convenient. 

Delivery:

What if something is wrong with my order?

If you have a problem with any aspect of your order from this store please contact Weavealicious hair extensions directly via our contacts page, Instagram or Facebook.

If you have booked one of our courses (through the website) you should receive a confirmation email - this acts as receipt if your purchase. Please add info@weavealicious.com to your email contacts. If you cannot see the email in your inbox, please check your junk mail.  

What is this store's return and exchange policy?

While we do have an exchange and refund policy, that policy clearly states that we do not accept returns or exchanges on our products unless this is due to a manufacturing fault. While we also do not except returns or exchanges on our services we can be more flexible due to the fact that this is available in-store. If you are not happy with a service that has been provided to you please contact Weavealicious as soon as possible - if Weavealicious are at fault for your unhappiness (with your service) then we will endevour to rectify the issue within 7 working days. If we are not at fault for your unhappiness we will still do what we can to try and minimise your displeasure but this will not involve a refund or exchange.

Do you accept orders placed outside of the United kingdom?

Yes we openly encourage you to place orders with us, regardless of where you are located! International shipping takes about 1 -15 working days depending on the class of delivery that you opt for. We try to be as flexible as possible so whether you receive a tracking number (or not) will depend on the class of delivery that you opt for. 

 

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 1 to 5 business days to arrive depending on the delivery service that you require. International shipping delivery times may vary between 3-15 business days depending on your location and delivery service. 

I have ordered hair from the salon - how long will it take to arrive?

If you have ordered hair extensions for your service the delivery time depends, on the type of hair being ordered.

Russian/Mongolian Hair: 1 Working Day

Brazilian Hair: 7-10 Working Days

No Joy?

I have read through this FAQ and all your resource pages, but I still have questions. What do I do?

It is definitely time to get in touch with us!

 
 
 
 
 
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Weavealicious Newport

63 Commercial Street

Newport

NP20 1LQ

Wednesday 9:30am - 5:30pm

Thursday 9:30am - 5:30pm

For bookings contact us via text, Instagram Direct Message or Facebook Message

CALL NOW ON

0117 9650962

Or Text On

07419131318

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Weavealicious Bristol

592 Fishponds Road

Bristol

BS16 3DA

Friday 9am - 6pm

Saturday 9am - 6pm

For bookings contact us via text, Instagram Direct Message or Facebook Message